Activity Log — A manually-created, chronological record of notable building events or observations (front desk notes, minor incidents, etc.) that helps teams maintain continuity across shifts.
Amenity Reservations — The module tenants and property teams use to book, approve, and manage shared building spaces, with separate setup pages for amenities, seating arrangements, and booking policies.
Announcements — Messages property teams send to tenants via email, SMS, or push notification, with built-in metrics tracking and optional AI-assisted drafting.
App Home Screen — The mobile app's landing screen, made up of customizable Highlight sections and up to four Quick Action Buttons.
App Screens — Secondary, nested pages within the app (beyond the home screen) that are only reachable through a linked Highlight or Spotlight.
Badge Printers — Hardware used at check-in to print physical ID badges for registered visitors.
Building — The top-level physical structure at a site, created during onboarding, under which floors and suites are organized (Property Info).
Bulletin — A real-time messaging tool building managers and security directors use to broadcast notices to guards at one site or across a network.
Chat — An in-app messaging channel connecting tenants directly to their property management team.
COI (Certificate of Insurance) — Documentation proving a tenant or vendor carries required insurance; tracked, stored, and monitored for expiration through the COI module.
Consent Forms — Digital agreements a user must accept before booking certain amenities or desks, often used for liability or policy acknowledgment.
Credits — A reservation currency/allowance tenants can use toward paid amenity bookings.
Custom Table Views — Saved combinations of column layout, density, and filters/sorting that let users personalize and quickly return to specific dashboard table setups.
Directory — The searchable listing of tenants and users at a property, available on both dashboard and mobile.
Displays — Digital signage (via smart TVs or devices like Airtame) that shows highlights, events, or tenant directories on screens around a property.
Equipment Library — A categorized catalog of building equipment that can be linked to maintenance tasks, work orders, and inspections.
Events — Schedulable happenings (single, recurring, or RSVP-slot based) that tenants can register for, complete with check-in, metrics, and post-event surveys.
Guest Pass — A mobile feature letting household members grant limited building access to their guests.
Highlights — Promotional content tiles or carousels shown on the app home screen, used to spotlight announcements, amenities, or features.
Households — A grouping of related users (including non-login members like children) under a shared identifier, enabling one member to reserve amenities for the whole group.
Incidents — A module for standardizing how building teams log, manage, and report incidents, including follow-up actions.
Inspections — Scheduled property checks that can be created, assigned, and completed from the dashboard or mobile app.
Maintenance (Preventive Maintenance/PM) — Recurring scheduled upkeep tasks tied to equipment, with templates, procedures, and completion history.
Meet the Team — An app section that introduces designated property team members to tenants, populated from staff email addresses in Property Info.
Network — A portfolio of multiple sites grouped under one network, allowing property teams to view or manage data (work orders, maintenance, watch lists, etc.) across all of them at once.
Network Level Operations — Portfolio-wide views of work orders, maintenance, and inspections spanning multiple buildings rather than a single site.
Packages — A module for logging incoming deliveries, checking them in/out, and notifying recipients when a package arrives.
Property Assistant — An AI-powered assistant in the mobile app and web dashboard that lets tenants submit work orders, ask questions, and report building issues in plain language instead of filling out forms. Building Admins control who can use it and which modules it draws answers from in Property Assistant Settings.
Property Info — The core setup page defining a property's identity, branding, hours, notification settings, and billing configuration.
Property Setup Module — The foundational configuration area covering property info, consent forms, questionnaires, buildings/floors/suites, and forwarding rules.
Public Work Orders — A branded, externally accessible submission form that lets people without a Cove account report issues after verifying their email.
Purchase Orders (PO) — Records used to request, approve, and track building-related purchases, which can be linked to related work orders.
Questionnaires — Custom sets of questions attached to specific amenities or work order issue types to collect extra details at submission.
Quick Action Buttons — Up to four shortcut buttons on the app home screen for fast, one-tap access to frequent tasks (like submitting a request or reserving an amenity).
Reports & Analytics — The suite of reporting tools (chart builder, key stats, custom/batch reports) for analyzing work order, maintenance, and labor data at the site or network level.
Resources Page — A central page on the web dashboard and mobile app where tenants can find property hours and closures, PDF property handbooks, and other building information such as points of contact or FAQs, with optional visibility limits by User Tag.
RSVP Slots — An event type where attendees choose from specific available time slots rather than a single event time.
Site — An individual building within Cove. Users or admins with multi-site access can switch between sites via a dropdown in the dashboard or app.
Spotlights — A full-width, carousel-style version of Highlights used to feature key content prominently.
Suite — A specific location within a floor (e.g., a unit or room) that gets tied to tenants, work orders, maintenance, and inspections.
Suite Type — A classification (e.g., common area, mechanical room, tenant unit) that controls who can submit work order requests for a given suite (Shared: any tenant; Tenant: only occupants; Internal: building team only) and that inspection section templates can reference to repeat a section once for each suite of that type.
Surveys — An in-app feedback tool distributed via highlights or push notifications, with response results viewable on the dashboard.
Tenant — An organization/company record (not an individual person) associated with one or more suites; it stores contact info, leases, reservation/visitor/work order settings, and the users who belong to that company.
Ticket Type — The work order classification (Tenant Request, Base Building, Construction, or Other) that determines which locations can be selected and whether a completion survey can be sent; only Tenant Request work orders limit locations to the tenant's own suites and trigger surveys. Also available as a filter and grouping in reports and Insights.
Time Cards — A feature letting hourly staff log weekly work hours from mobile, subject to a property team approval workflow.
User Roles — Permission levels (such as Building Admin, Building Manager, Building Engineer, Security Manager, Tenant Admin, and Regular User) that determine what a person can view or do in Cove.
User Tags — Labels assignable to user profiles (managed in the Directory) used to control visibility of highlights, resources, or other content to specific groups.
Vacant Suite — A suite not assigned to any active tenant (lease dates do not affect vacancy); used by inspection sections set to "Vacant Suites Only" to inspect only unoccupied suites of a given type.
Visitors (Visitor Management) — The module for registering, checking in, and tracking guests and vendors, including notifications and watch list screening.
Waivers — Digital forms registered tenants sign in the app, available on their own or attached to highlights and events. A signature is always required. When Openpath is configured, completing a waiver can grant access to a space.
Watch List — A security feature that flags individuals who shouldn't be granted building access, with configurable name-matching and threat levels.
Work Orders — The core ticketing system for reporting, assigning, and resolving building maintenance or service issues.