A User Role determines the level of access each person has to the app and dashboard. User roles can be edited individually or in bulk from the Directory table.
Here are specific articles going over each user role permissions:
- Building Team User Roles
- Tenant User Roles
- Specialized Roles That Require Cove Coordination * Not applicable for all buildings
External Links to User Role Matrices:
- Building Team User Roles
- Tenant User Roles
- Specialized Roles That Require Cove Coordination * not applicable for all buildings
Overview of User Roles and How They Should Be Assigned
User Role |
Scope |
Best For |
Primary Responsibility |
Overview of Role |
| Building Admin | Building | Property Team | Full building administration | Building Admins have the highest level of access to the application. They can configure all modules, and have access to complete all actions on the dashboard and mobile app. |
| Building Manager | Building | Assistant Property Managers | Daily building operations | Building Managers have one of the highest level of access to the application. The role is designed for the Property Management team, and the main difference between this role and the Building Admin role is the permissions to configure the Work Order module. |
| Engineering Manager | Building | Chief Engineers | Oversight of Work Orders, maintenance tasks, and inspections | Engineering Managers are members of the building team who oversee maintenance operations and equipment performance. They have expanded control within the Maintenance module, including the ability to configure tasks, adjust preventive schedules, and maintain data accuracy across key operational tools. |
| Building Engineer | Building | Engineers | Completing Work Orders, maintenance tasks, and inspections | Building Engineers are member of the building team who have the ability to complete and submit work orders, maintenance tasks, and inspections. They can be assigned to work or be in Work Groups to receive notifications. |
| Security Manager | Building | Security leads, front desk managers | Visitor and security operations | A Security Manager is intended for security team members. This access is typically given to Security Guards or Front Desk managers. |
| Reservation Manager | Building | Concierge, administrative assistants | Managing amenity reservations | A Reservation Manager is intended for building team members who only need to see reservation data. This access is typically given to administrative assistants or front desk managers. |
| Tenant Security Manager | Tenant | Tenant reception/ Security | Managing visitors for their tenant only | This role is designed for tenants who have their own security manager. They have the ability to checkin guests, but they have a limited view of the tenants. |
| Tenant Admin | Tenant | Tenant Points of Contact | Managing their tenant’s account | Tenant Admins are main points of contact for each tenant. They have the ability to use the admin dashboard, submit work order requests, register visitors, and see requests submitted by anyone in the organization. |
| Tenant Host | Tenant | Tenant office managers, assistants | Registering guests for their office | Tenant Hosts have the ability to register guests on behalf of others and view all visitors registered for their office. They cannot submit work orders. |
| Regular User | Tenant | General tenant employees | Using the mobile app | In a full platform building, most of your users will be Regular Users. They have the ability to use the mobile app to see building news and information, submit amenity reservation requests, and RSVP to events. They cannot submit work orders or register visitors. |
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