I did not receiving my six digit login code.
Click here to find out more about login codes.
I cannot register a visitor on the mobile app.
This is likely because you have a user role which does not allow you to register visitors. If you believe you should have this permission, please reach out to your building's property team or to your organizations Tenant Admin/point-of-contact.
Why Can’t I See My Organizations Visitors on the Mobile App?
If you have the ability to see all visitors for your organization, you will only be able to see those in the dashboard. From the mobile app, you can see only your visitors.
Why Am I Prompted to Add a 6 Digit Code if I Setup a Password?
Our system uses six-digit login codes by default. If you setup a password you will still be sent the password, but you can bypass it and enter your password instead.
What Operating System Do I Need to Be On to Use the Mobile App?
Click here to find our most recent system requirements.
Why Am I Not Getting Work Order/Inspection Notifications?
If there is a default user assigned to the Work Order, Work Group users will not receive notifications.
I need to be added to another site. How do I do that?
If you work at multiple sites or buildings that use the Cove system, please reach out to your organization's point-of-contact to be added to the additional site. Once you are added, you will be able to navigate between sites by clicking the carrot icon (⌄)in the upper left of the app or dashboard and choosing the site name from the dropdown.
I Received an Error Message Saying That My Account Has Been Suspended Due to Multiple Failed Login Attempts. What Do I Do?
Please reach out to your building's property team or to your organizations Tenant Admin/point-of-contact to unsuspend your account.
My App Is Crashing. What Do I Do?
- Please check to make sure your operating system supports the app.
- Please check to make sure your app is updated.
- If you are still experiencing app crashes, reach out to techsupport@cove.is
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