How the Check In App Works

Getting Started

In order to allow residents to check-in with their Pool Pass / QR code, you will need to set up the Check In App. Follow the instructions in the following articles to set up your device, depending on whether you have an iPad, Android tablet, or Amazon Fire:

• Setting up Check In App for iPad
• Setting up Check In App for Android device
• Setting up Check-In App for Amazon Fire device

Log In

Once the app is installed, open it and sign in using your email address, entering a 6-digit login code when prompted. You will need to either be a Building Admin or a Reservation Manager in order to sign into the app. If you have trouble signing in, be sure that you are set up as one of these roles on the Admin Dashboard.

Select a Space

Select the specific Space (e.g. Swimming Pool or Fitness Center) where you will be using the Check-In Tablet. This will pull up a Welcome Page (see below). Click the box that says Check In Here; confirm to allow the application to access your camera.

Checking In with Mobile App - Pool Pass

The Resident can scan their Pool Pass to check in on the Check In Tablet. The Pool Pass can be accessed in the Mobile App by tapping the QR code icon in the top-right of their screen or the Pool Pass button under their current/upcoming reservation. 

Case 1: Reservations ON and Resident HAS reservation

If a Resident already has a reservation, they will be able to simply scan their QR code to check in for their reservation. You will see a confirmation of their reservation and the names of any other household members associated with their reservation.

Case 2: Reservations ON and Resident does NOT have reservation

If the Space is set up to support reservations (i.e. the space is set to be open on the Admin Dashboard), then the Resident will be able to check in even if they don't have a reservation.

• Resident scans QR code
• Resident selects an available time slot - usually the current time, or the next available time slot if it's about to start
• Resident selects household members
• Resident agrees to Consent Form for the space, if the space has a consent form attached
• Resident is checked in - you will see a confirmation of their reservation and the names of any other household members

Case 3: Reservations OFF (so Resident does NOT have reservation)

If the Space is set up to be closed for reservations, Residents will still be able to check into the Space so you can verify identity and gather check-in data.

• Resident scans QR code
• Resident selects household members
• Resident agrees to Consent Form for the space, if the space has a consent form attached
• Resident is checked in - you will see a confirmation and the names of any other household members

Troubleshooting

Check the WiFi Connection
Ensure that the tablet has a strong WiFi connection. You can check this by opening the browser app on the tablet (Safari on iPad or Chrome / Silk Browser on Android tablets) and visiting a website like YouTube to ensure it can connect.

The Resident is not prompted to add Household Members
The Resident will not be prompted to add Household members to their check-in if:

• They are checking in for an existing reservation - they should have added household members when making the reservation
• They don't have any household members on their account - they can do this in the Mobile App - see next item below

The Resident does not know how to add Household Members to their account
In the Mobile App, they can go to the Side Menu --> Household Management to add household members before checking in or making a reservation. If they don't see the Household Management item, please ensure they have the latest version of the app.