Individual Events

Create and customize events for your tenants! In this article we will discuss creating individual events and each of the following:

Basic Event Information

  1. Navigate to the Engage section of the dashboard, and click on +New Event in the top right.
  2. Fill out the basic information of your event:
    • Name
    • Description
    • Start Time
    • End Time
    • Location (optional)
    • Image

  1. Add event link information (optional): Add information to this section if you are hosting an online event or if you need to share information from another website.

Configuring Event RSVPs

This section allows you to manage event RSVPs, RSVP limits, waitlists, and guest check-in with QR codes.

  1. Select Collect RSVPs if you would like to require an RSVP for your event. If you select this, several other customizable options will appear.

    • Event RSVP Limit (optional): add a maximum occupancy for your event
      • If you enter a maximum occupancy, the waitlist option will appear
        • The RSVP limit is the number of people not the number of reservations
          • For example: if you set the RSVP limit to 20 and set the limit per user to 2, no one will be allowed to RSVP once 20 attendees have RSVPd (regardless of whether or not someone has a +1 or not).

    • Enable Event waitlist: Select this option if you would like to enable a waitlist for those who register after the maximum capacity is reached. For example: If the event RSVP limit is set to 40, the 41st person to RSVP will be put on a waitlist.

Note: if you decide to enable the event waitlist, it's important to monitor it leading up to the event.

  1. Navigate to the Event page in the Engage module.
  2. Find your event and click on the name (in blue) to access the RSVPs.
  3. Navigate to the Waitlist tab.
  4. Approve or delete waitlist users.
    • approve users: click Convert to RSVP
      • The user will be emailed and they will be moved to the RSVPs tab.
    • delete users from the waitlist: click the trash icon
      • users will receive a confirmation email for their RSVP
      • next to the event in the app it will now say Going instead of On Waitlist

    • Limit Per User: If you would like guests to be able to bring additional guests, type the number or tickets allowed per user. For example: If you want guests to only RSVP for themselves, set the limit to 1. If you would like guests to bring a +1, set the limit to 2.

    • Use QR code on tablet for checkin: Select this option if you would like guests to use their personalized QR code to check into the event.

This is only applicable if you plan to use the cove Kiosk App at your event. For more information about Event Check-In, please visit this article.

Configuring Event Ticket Prices

This section allows you to manage multiple event ticket prices for an event and is only compatible if you have Stripe setup in your dashboard.

  1. Click +Add Price
  2. Add a ticket label (this will be visible to tenants).
  3. Add a ticket price.

Repeat steps to add multiple ticket prices.

Configuring Events Shown on Displays

This section allows you to manage how events are shown on your integrated displays and is only compatible if displays are activated in your dashboard.

  • Publish this event to your Onsite TV Displays
  • If doing so, ensure the event image is landscape orientation and at least 1344w x 1080h px.
  • The event title, time, and description text will automatically be overlayed on top of the image, so it is not recommended to use images with text on them for events published to Onsite TV Displays.

To add an even to a display, select the display(s) from the dropdown menu. The event will be shown during the times set in the Visibility section.

Configuring Event Email Notifications

This section allows you to manage two types of event emails:

    • event confirmation emails for those that RSVP
    • event emails for property teams when a user RSVPs to an event

To enable event confirmation emails for users, check the box. When this box is checked, users will receive an email upon RSVPing to an event that includes event details and links to add the event to a Google or Outlook calendar.

To enable event emails for property teams when a user RSVPs to an event, add email addresses in the box and separate each with a comma.

Here is an example of the email a user will receive when RSVP'ing to an event:

Configuring Event Visibility

  1. Status: Select Published if you are ready for the event to go live. Select Draft if you are still working on the event.

  2. When would you like this displayed to tenants?

    Determine the start and end times for when this event will be visible to users. These times are separate from the actual event time. These start and end times determine when the event will be visible to users in the app and on displays.

  3. User Tag Visibility: To show this event to only certain user groups, click Only Visible To Specified User Tags and select from the dropdown menu.

    For more information on user tags, click here.

  1. Click Save.

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