Tenant Admin User Manager

Tenant Admins can be designated as User Managers, giving them expanded permissions to add, edit, and manage user access within their organization. Any Tenant Admin can be assigned this role, but without the User Manager configuration, they will not be able to manage user profiles.

Note: Property Teams now have the flexibility to disable Tenant Admin User Management, ensuring all user updates flow directly through the property team. When this setting is disabled (configured in the Property Info section), the option to assign a Tenant Admin as a User Manager will not appear in the Tenant Admin directory.

Once designated as a User Manager, a Tenant Admin can:

• Add new users to the company directory

• Edit user roles (Regular User, Tenant Host, Tenant Admin)

• Assign additional User Managers

• Suspend or reactivate user accounts

• Edit user details (based on system settings)

In this article, we’ll cover:

• How to make a Tenant Admin a User Manager 

• How User Managers Can Add, Edit, or Suspend users

• Disabling Tenant Admin User Management

How to make a Tenant Admin a User Manager 

Property Team members (Building Admins and Building Managers) can assign a Tenant Admin to the User Manager role. Once assigned, Tenant Admin User Managers also have the ability to designate additional User Managers.

1. Navigate to the Directory module and open the Users page.

2. Locate the profile of the Tenant Admin you want to assign as a User Manager.

3. Click the edit icon next to their profile.

4. In the User Role section, select the User Manager checkbox.

5. Click Save to apply the changes.

How User Managers Can Add, Edit, or Suspend Users

Once a Tenant Admin is designated as a User Manager they can can then add and edit user profiles for their organization. 

Add Users

1. Navigate to the Directory module of the dashboard, and click on the Users sub-page.
2. Click on +New in the upper right, and from here the user form/profile will appear.
3. Fill out the User Profile. There are only four fields required to create a user profile as a Tenant Admin for your organization-the rest are optional:
   1. First Name
   2. Last Name
   3. Email: Pro tip: This email will be used for the user's login, so double-check that it's accurate—if it's incorrect, the user won’t be able to log in.
   4. User Role: As a User Manager you can adjust user's roles between the three user roles only:
      • Regular User
      • Tenant Admin (with the ability to also make a TA a User Manager)
      • Tenant Host

Note: By default the Account Status is set to Active- this is what allows users to log into the app and dashboard. If moved to Suspended, that user would not be allowed to log into the app or dashboard. 

Edit Users

Click on the edit icon (pencil) next to any profile in your organization to edit it. 

Suspend Users

When a user leaves your company, we recommend suspending a user from the system instead of deleting them so that you have a record of their profile existing. 

Disabling Tenant Admin User Management

Property Teams can choose whether or not Tenant Admins are allowed to be designated as User Managers. To disable the ability for Tenant Admins to be designated as User Managers:

1. Navigate to the Property Info section of the dashboard.

2. Locate the User Registration section of the page. 

3. Check the box that says Disable Tenant User Management. 

   

4. Click Save. 

Once checked, the User Manager checkbox will not be visible in the Tenant Admin directory, and Tenant Admins will not be able to manage other users.