The Property Assistant is an AI-powered assistant that helps tenants find building information, get answers to common questions, and submit Work Orders. It is available in the web Dashboard and, starting November 16, in the mobile app.
Your property team controls how the Property Assistant works at your property. From Property Setup > Property Assistant Settings, you can:
- Turn tenant access on or off
- Allow or block Work Order creation through the Assistant
- Choose which Cove modules the Assistant can reference in its answers
The Property Assistant only uses your property's content in Cove. It does not search the internet or use information from other buildings.
For the tenant experience, see the Using the Property Assistant article.
Before You Begin
- Availability: To gain access to the Property Assistant, reach out to your Customer Success Manager (CSM) or techsupport@cove.is
- Permissions: You must be a Building Admin (BA) to manage Property Assistant Settings.
- Building team access: Building Admins (BAs) and building staff can use the Property Assistant whenever it is turned on for the property, even if tenant access is off.
Note: If you don't see Property Assistant Settings under Property Setup, the Property Assistant is not turned on for your property. Contact your CSM or techsupport@cove.is.
Opening Property Assistant Settings
- In the Cove Dashboard, switch to the property you want to configure (single-site view).
- Go to Property Setup > Property Assistant Settings.
- Review the three settings described below and select Save after making changes.
Configuring the Settings
| Setting | What it controls | When it's off |
|---|---|---|
| Turn on AI Property Assistant for tenant users | Whether tenants can see and use the Property Assistant | Only the building team can use the Assistant |
| Allow Work Order creation (all roles with access) | Whether users with access can submit Work Orders through the Assistant | The Assistant still answers questions but does not create Work Orders |
| Configure Modules in AI Context | Which Cove modules the Assistant can reference in its answers | Content from turned-off modules is not used in answers |
Turn on AI Property Assistant for Tenant Users
Use this setting to roll out the Property Assistant to tenants when your team is ready.
- On: All user roles at the property, including tenants, can use the Property Assistant.
- Off: Tenants do not see the Property Assistant. Building Admins (BAs) and building staff keep access.
Tip: Many property teams leave this off at first so the building team can test the Assistant and update content before tenants use it.
Allow Work Order Creation (All Roles with Access)
Use this setting to decide whether the Property Assistant can submit Work Orders.
- On: Users describe the issue in their own words and can attach photos. The Assistant drafts the Work Order with the location and Issue Type, and the user reviews it before submitting. Users can select Edit Details to finish the request in the regular Work Order form.
- Off: The Assistant answers questions only. Users submit Work Orders from the regular Work Order form.
Work Order creation follows the same permissions as the regular Work Order form. If a tenant's role does not include Work Orders, the Assistant offers to escalate to the property team instead.
Configure Modules in AI Context
Use this setting to choose which modules the Property Assistant can reference, such as Announcements, Amenities, or Events.
- Under Configure Modules in AI Context, turn each module on or off.
- Select Save.
When a module is off, the Assistant does not use that module's content in its answers.
Preparing Your Property's Content
The Property Assistant answers using content already in Cove for your property. The more complete and current that content is, the better its answers.
The Assistant can reference:
- Building hours and holiday closures
- Amenities and Reservations
- Events
- Announcements
- Highlights
- The Resources page, including tenant handbook PDFs, FAQs, and Additional Info
The Assistant follows each user's permissions and UI configurations. Tenants only get answers from content they can already see, such as announcements sent to them or Resources sections limited to their user tag.
To improve answers:
- Keep building hours and holiday closures up to date.
- Upload your tenant handbook and other building documents to the Resources page as PDFs. Website links can be listed on the Resources page, but the Assistant cannot read them.
- Review Announcements, Events, and Amenities for outdated information.
Recommended Setup and Rollout
- Review your content. Update hours, holiday closures, and the Resources page before tenants have access.
- Choose your modules. In Configure Modules in AI Context, turn off any module you don't want the Assistant to reference.
- Decide on Work Orders. Turn Allow Work Order creation on or off based on how your team handles requests.
- Test as the building team. With tenant access off, ask the Assistant common tenant questions and submit a test Work Order. Fix any content gaps you find.
- Turn on tenant access. When you're ready, turn on Turn on AI Property Assistant for tenant users and let tenants know it's available.
Escalations to Your Property Team
When the Assistant can't answer a question, or a tenant asks to speak with a person, it offers to escalate. Once the tenant confirms, your property team receives an email with a summary of the request and the conversation transcript.
The Assistant does not save chat history. A conversation clears when the tenant closes the app or after 30 minutes of inactivity.
FAQ
Can we turn off the Property Assistant for everyone, including the building team?
Yes. Contact techsupport@cove.is to turn off the Property Assistant for your property.
Does the Assistant make up answers?
No. If it doesn't have the information, it says so, links to the right page in Cove, or offers to escalate to your property team.
Can tenants see content from other buildings?
No. Tenants only get answers about their own building.
Can tenants register visitors or book amenities through the Assistant?
Not directly. The Assistant links to the right page in Cove, and only shows links the user has access to.