The Contractor role gives outside service providers access to work orders. Assign it to vendors and service companies, such as HVAC, electrical, plumbing, or janitorial teams, that handle maintenance requests at your building.
You can associate a contractor with one or more tenants they serve. They then see and handle the work orders for those tenants.
Please note: This User Role requires coordination with your dedicated Customer Success Manager or techsupport@cove.is
What Contractors can do?
| Area | Access |
|---|---|
| Resources | View resources shared by the building |
| Work Orders | Create work orders and view their own and those of tenants they're associated with. Update work orders assigned to them. |
| Directory | View the list of users at their tenant |
What Contractors can't do
The Contractor role is limited to work orders. Contractors can't:
- Book amenity reservations
- Register guests or manage visitors, the visitor watch list or vendor visits
- View or post announcements
- Use quick actions or other standard tenant features
- View work orders for tenants they aren't associated with
Submitting a work order on behalf of a tenant
Contractors who are associated with a tenant can submit work orders on that tenant's behalf from the mobile app.
- Open the app and Start a new work order.
- Choose the tenant, then the person you're submitting it for.
- Enter the issue type, location, and description.
- Submit the work order.
If a contractor doesn't see the option to choose a tenant or person, check the site's work order submission settings and confirm the contractor is associated with that tenant.