For buildings with DSX access control integration, a user must be marked DSX Eligible before Cove can provision their DSX access. This article explains how to set DSX Eligible status for one user or multiple users at once.
Who can manage DSX Eligible status
Only Building Admins (BAs) and Building Managers (BMs) can see and edit the DSX Eligible field. Tenant Admins (TAs) can't see this field in the User Directory. If a tenant needs DSX access, their Tenant Admin should contact the Building Admin (BA) or Building Manager (BM).
Before you begin
- The DSX integration must be turned on for the building. If you don't see the DSX Eligible field in the User Directory, contact Cove Support to confirm the integration is active.
- The user must already exist in the User Directory for that building.
Set DSX Eligible for a single user
- From the Cove dashboard, go to User Directory.
- Find the user and open their profile [or: click Edit on their row].
- Turn on DSX Eligible.
- Click Save.
Bulk edit DSX Eligible for multiple users
- From the Cove dashboard, go to User Directory.
- Select the checkbox next to each user you want to update.
- Click [Bulk Edit].
- Set DSX Eligible to Yes or No.
- Click [Save / Apply].
The change applies to every user you selected.
Tip: When you onboard a new tenant company at a DSX building, add its users first, then use Bulk Edit to mark them all DSX Eligible in one step.
Frequently asked questions
What happens if a user isn't marked DSX Eligible?
Their access isn't provisioned in DSX, so they won't get [mobile access / credentials] at the building.
I don't see the DSX Eligible field. Why?
Either the building doesn't have the DSX integration turned on, or you're signed in as a Tenant Admin (TA). Only Building Admins (BAs) and Building Managers (BMs) can see this field.