The Property Assistant is an AI-powered assistant in the web Dashboard and coming soon to the mobile app. Use it to submit Work Orders and ask questions about your building, upcoming events, and holiday closures.
Note: Your building team controls whether the Property Assistant is available to tenants. If you don't see it, contact your property team.
Opening the Property Assistant
- Web Dashboard: Open the Property Assistant chat drawer from your portal.
- Coming Soon to the Mobile app: Tap the Property Assistant card on the home screen, or select it from the quick-action menu.
From the chat, you can submit a Work Order or ask a question about your building. The Assistant only shows information and actions your account has access to. For example, shortcuts like reservations or COI management only appear if your role includes them.
Submitting a Work Order
Step 1: Describe the Issue
Describe the issue in your own words. You can give all the details at once, or the Assistant will ask for what it needs, such as the location or how urgent it is.
Example: "The AC isn't cooling in suite 302" or "Need extra trash bins in the kitchen."
Step 2: Confirm Your Location and Issue Type
- Location: The Assistant uses your profile to fill in your company, building, floor, and suite. If you belong to several spaces or are reporting an issue in a shared suite, it shows options you can select to choose the right one.
- Issue Type: The Assistant matches your request to an Issue Type (for example, HVAC / Temperature or Cleaning / Janitorial). If it isn't sure, it shows choices you can select.
Step 3: Attach Photos (Optional)
To show maintenance staff the issue, select the camera or photo icon in the chat or on the preview card. You can upload multiple JPG, PNG, or HEIC images.
Step 4: Review and Submit
- Review the Work Order Preview card and edit any details. Nothing is submitted until you approve it.
- The Timing field is set to ASAP by default. To schedule the work for a specific time, change it.
- Select Submit Request. You'll get a confirmation message and a Work Order tracking number right away.
Asking a Question
Ask questions about your building in plain language, such as "What are the holiday hours?" or "How do I book the freight elevator?"
- The Assistant answers using your building's information in Cove, such as highlights, events, amenities, announcements, hours, holiday closures, and any tenant handbooks your building team has uploaded.
- Each answer includes a link back to the source so you can read more.
Talking to Your Property Team
If the Assistant can't answer your question, or you ask to speak with a person, it offers to escalate. Once you confirm, it emails your property team a transcript of the conversation and a summary of your request.