Cove makes it easy to get help, whether you have a question for your building's property management team or need to report a problem with the app. This article explains where to find support options on the web dashboard and in the mobile app, and which option to choose.
Which support option should I use?
- Support from your property – For anything your building's property management team can help with, such as access and permissions, reservations, or on-site issues.
- Help Guide and Knowledge Base – For step-by-step guides and answers to frequently asked questions about using Cove.
- Report an issue – For problems with the app itself, such as errors, crashes, or features not working as expected.
Getting support on the web dashboard
- Log in to the Cove web dashboard.
- Select Support from the menu. The Need Support? page opens.
- Choose the option that best fits your request:
- Email Property Management – Opens an email to your building's property management team.
- support.cove.is – Opens the Cove Help Guide and Knowledge Base.
- Report an issue – Opens the Cove Support contact form in the Knowledge Base, where you can describe the problem to our team.
Getting support in the mobile app
- Open the Cove app and open the sidebar menu.
- Tap Need Help?
- Select the option that best fits your request:
- Support from your property – Contact your building's property management team.
- Report an issue with the app – Opens the Cove Support contact form so you can report problems such as errors, crashes, or features not working as expected.
Tips for reporting an issue
To help our team resolve your issue as quickly as possible, please include:
- A brief description of what happened and what you expected to happen
- The steps you took before the issue occurred
- Whether you were using the web dashboard or the mobile app (and your device type, if on mobile)
- Screenshots, where applicable