What it means
Dash blocks the creation of a new user profile when a record with that email address already exists at the property or site. The existing record may be active or suspended.
Where you'll see it
Cove Admin Dashboard (Dash) > User Directory > when creating a new user at a site.
How to resolve
Step 1: Search the User Directory
- Open the User Directory for the site.
- Switch the status filter from Active to Suspended. The user may have been previously added or deactivated.
- Search by email address rather than by name. The existing record may use a different name spelling.
Related to