Overview
Sometimes a user's HID Wallet passes need to be revoked or reset — most commonly when a user tries to set up a pass on a second device and receives an "Unexpected Error." This happens due to the limits on how many wallet passes can be provisioned to the same account, so the user's older pass needs to be cleared out first.
Where to find it
- Go to the User Directory and select the pencil icon on the affected user to open their User Details page.
- Scroll to the bottom of the user profile. If HID Wallet integration is enabled at the site, you'll see a "Revoke All Wallet Passes" button at the bottom of the form.
How it works
- Click "Revoke All Wallet Passes."
- A confirmation modal will appear before anything happens — review it and confirm.
- The system queries HID for all Wallet passes tied to that user, then revokes each one.
- HID Origo sends callback events to sync these deletions with the Access Control System.
- Once complete, the user can start fresh and re-provision their Wallet pass on the new device.
Related to