Reservation Reminder Emails help tenants remember their upcoming amenity bookings. When enabled for a specific amenity, the system automatically sends the tenant who made the reservation an email reminder approximately 24 hours before their reservation is scheduled to begin. This gives them a chance to prepare for their reservation, reducing no-shows and last-minute cancellations.
How it works
When a reservation is booked for an amenity that has reminders turned on, the system schedules a reminder email for 24 hours before the reservation's start time, based on the property's local timezone. To make sure reminders don't land at inconvenient hours, sends are restricted to business hours of 8am to 8pm. If the calculated send time would fall before 8am, the reminder is sent at 8am that same day instead; if it would fall after 8pm, it's sent at 8pm that same day instead. Because of this adjustment, the actual send time can range from roughly 23 to 25 hours before the reservation rather than exactly 24 hours — this is expected behavior, not a bug.
A few other behaviors are worth knowing.
- If a tenant cancels their reservation before the reminder is scheduled to go out, the reminder is automatically canceled and will not be sent.
- If a tenant edits their reservation and changes the time, the reminder is rescheduled to match the new time rather than referencing the old one.
- If a reservation is booked less than 24 hours before it starts, no reminder will be sent at all, since there is no "send immediately" fallback for short-notice bookings.
This feature only applies to reservations made after the feature is enabled; existing reservations made before rollout will not retroactively receive reminders.
How to enable it
Reminder emails are configured on a per-amenity basis, so each amenity can be turned on or off independently.
- Navigate to the Amenity Setup page for the amenity you'd like to configure.
- Locate the checkbox labeled "Send Reservation Reminder Email," found directly below the existing "Send Confirmation Email" option.
- Check the box to enable reminders for that amenity, or leave it unchecked to keep reminders off.
- Save your changes.
Please Note: By default, this setting is turned off for all existing amenities, so you'll need to opt in for each amenity where you'd like reminders enabled. New amenities created going forward will follow the same default as the confirmation email setting.
Frequently asked questions
Who receives the reminder email? The reminder is sent to the tenant who made the reservation, at the email address associated with their booking.
Will I get a reminder for a reservation I booked previously? No. Reminders only apply to reservations made after this feature is enabled; there is no retroactive scheduling for existing bookings.
I booked something last-minute, less than a day before the start time. Why didn't I get a reminder? Reminders are calculated as 24 hours before the reservation start time. If that calculated time has already passed by the time you book, no reminder is sent.