Resources Page

The Resources page gives tenants a central place to access important building information on the web dashboard and in the mobile app. When enabled, it appears in the left-hand navigation on the web and displays three types of content:

• Property hours and closures: pulled automatically from property setup.
• Property handbooks: PDF documents uploaded by the property team, which tenants can open and view directly.
• Additional information: sections such as points of contact or FAQs, organized by the property team.

Please note: The Resources page requires coordination with Cove. Please reach out to your Customer Success Manager or techsupport@cove.is to turn this on. 

Please note: Update the Cove mobile app to version 30.23.0 or later to see Resources.
 

Upload and manage handbooks

Property teams can upload one or more PDF handbooks to give tenants easy access to building guides, policies, and other property documents. Only PDF files are supported.

1. Navigate to the Resources page and click Edit Resources in the upper right corner.
2. Under Property Handbook and Documents, click + Add another handbook or edit an existing entry.
3. Enter a Document Name (required) and an optional Subtitle (up to 200 characters).
4. Optionally, add a URL for the Web Version. Tenants will see a View Web Version button alongside the PDF.
5. Upload the PDF (max 20MB).
6. Set visibility:
   • Visible to All Users (Default) — all tenants with Resources page access can see this handbook.
   • Only Visible to Specified User Tags — limits visibility to tenants with specific user tags, configured in User Tags.

1. Click Save Changes.

To remove a handbook, click Edit Resources, open the entry, and click the delete icon in the upper right corner. Click Save Changes to confirm.
 

Property hours and closures

Property hours and building closures are pulled automatically from property setup and appear on the Resources page on both the web and the mobile app.

• Property hours display day by day, Sunday through Saturday. Days with no hours set show Closed, and days open around the clock show 24 hours.
• Building closures list upcoming closures in date order, with the closure label and date. Past closures are removed automatically.

Note: The property hours card does not display for buildings set to 24/7 or when no hours are configured. The building closures card only appears when there is at least one upcoming closure.

Manage Additional Information

Property teams can add sections of free-text information, such as points of contact, FAQs, or building policies. Each section has a title and one or more items, and each item has a title and description.

1. Navigate to the Resources page and click Edit Resources in the upper right corner.
2. Under Additional Information, click + Add section or edit an existing section.
3. Enter a Section Title (for example, Building FAQs).
4. Add items to the section. Each item needs a Title and a Description. Descriptions support multiple lines.
5. Set visibility:
   • Visible to All Users (Default): all tenants with Resources page access can see this section.
   • Only Visible to Specified User Tags: limits visibility to tenants with specific user tags, configured in User Tags.
6. Click Save Changes.

Access Resources on the mobile app

Tenants can view the Resources page from the Cove mobile app, with the same content available on the web.

1. Open the mobile app.

2. Open the side menu and tap Resources.

   

3. View property hours and closures, tap View PDF to open or share a handbook, or browse additional information sections. If the property team added a web version, tap View Web Version to open it. 

   

All Resources content is managed from the web dashboard. Any changes are automatically reflected in the mobile app.

Tip: To make the Resources page easier to find on mobile, set the customizable quick action button or a Mobile Highlight button to Resources Page. When configuring a Highlight button, select Resources Page under Navigate to Feature.