Issue
When a user attempts to add a new user to Cove, they may encounter an error that prevents the user from being created. This stems from a bug we are resolving soon.
Resolution Steps
In the meantime, while we resolve this bug, please:
- Confirm that the user is not suspended on your site. Filter the User Directory to Status -> Suspended, and search for the user by email.
- If you do not see them suspended, they are associated with another site, with a different role.
- Try adjusting the user role to see if you can add user.
- If unable, please submit a support ticket and include the following information:
- Full name of the user to be added
- Email address of the user
- Role to be assigned (e.g., Tenant Admin, Tenant User, etc)
- Property Site Name
- Tenant Associated
- Any tags to add to the user
Related to