Definition of Site: A site is an individual building name within Cove
If you are having trouble accessing multiple sites in the app or website despite signing out and back in, this guide will help you understand how to view and manage multiple building access correctly.
- How to Access Multiple Sites (Dashboard)
- How to Access Multiple Sites (App)
- Troubleshooting
How to Access Multiple Sites (Dashboard)
- Log in to your web dashboard.
- Navigate to the top left of the dashboard (look for your building logo).
- If you see a down caret symbol, it means you have access to multiple sites.
- Click on the down caret to view and select other sites.
- You can search by typing
- If you cannot see all the sites you should have access to, confirm with your property team that your account has the correct permissions to access multiple sites.
How to Access Multiple Sites (App)
- Log in to your app.
- If you see a down caret symbol next to your name, it means you have access to multiple sites.
- Click on the down caret to view and select other sites.
- If you cannot see all the sites you should have access to, confirm with your property team that your account has the correct permissions to access multiple sites.
- Ensure the app is updated to the latest version for the best experience and functionality.
Troubleshooting
If you have followed the instructions but still cannot access multiple sites, try the following:
- Sign out completely from the app or website, clear your browser cache or app data, then sign back in.
- Verify your internet connection is stable.
- Contact your site or account administrator to confirm your account roles and access rights.