If you are having trouble accessing multiple buildings in the app or website despite signing out and back in, this guide will help you understand how to view and manage multiple building access correctly.
- How to Access Multiple Buildings (Dashboard)
- How to Access Multiple Buildings (App)
- Troubleshooting
How to Access Multiple Buildings (Dashboard)
- Log into your building dashboard.
- Navigate to the top left of the dashboard (look for your building logo).
- If you see a down caret symbol it means you have access to multiple buildings.
- Click on the down caret to to view and select other buildings.
- If you cannot see all the buildings you should have access to, confirm with your property team that your account has the correct permissions to access multiple buildings.
How to Access Multiple Buildings (App)
- Log into your building app.
- If you see a down caret symbol next to your name it means you have access to multiple buildings.
- Click on the down caret to to view and select other buildings.
- If you cannot see all the buildings you should have access to, confirm with your property team that your account has the correct permissions to access multiple buildings.
- Ensure the app is updated to the latest version for the best experience and functionality.
Troubleshooting
If you have followed the instructions but still cannot access multiple buildings, try the following:
- Sign out completely from the app or website, clear your browser cache or app data, then sign back in.
- Verify your internet connection is stable.
- Contact your building or account administrator to confirm your account roles and access rights.