The Credit system allows sites to allocate a set number of reservation credits to tenants, which can be used in place of standard payment methods such as Stripe or invoice billing. This gives operators flexibility in managing access to amenities while allowing tenants to book through multiple payment options within the same environment.
This article covers:
Credit Basics
What are Credits?
Credits are a reservation payment method that allow tenants to book amenities without direct monetary transactions. Each tenant has a set allotment of credits per billing cycle, configured by site administrators.
How Credits Refresh
Credits refresh automatically based on the property billing cycle (monthly, quarterly, or annually).
Most sites use a monthly reset, meaning any unused credits do not roll over.
The refresh cadence can be adjusted in the Property Info settings if the site’s billing cycle differs.
Accrual and Tracking
Credits do not accumulate unless a site’s billing cycle is set to “annual.”
Each tenant’s remaining credits can be viewed on the Tenant details page.
When new tenants are added, they automatically receive credits based on the current cycle configuration.
Credit Calculation and Cost Display
Reservation Cost Logic
The system shows the theoretical cost in credits or cash at booking time.
If a tenant has limited credits (e.g., 3 remaining) and books multiple reservations exceeding that limit, both will show as costing credits at the time of booking — but any amount exceeding the monthly allotment will be charged in cash or via invoice once usage is reconciled.
For multi-day reservations, each entry’s credit or cash equivalent is shown separately.
End-of-Month Balancing
The actual deduction and reconciliation happen after reservations are complete.
Site admins should expect full accuracy in credit usage and balances at the end of each billing cycle, not mid-month.
Managing and Viewing Credits
Admins can:
View current credit balances from the Tenant details page.
Manually adjust credits (e.g., add bonus or rollover amounts) through the individual Tenant details page.
Monitor credit vs. cash usage via the Reservation export (each reservation shows cost type and amount).
Use these exports to reconcile Stripe or invoice transactions alongside credit deductions.
Credits with Other Payment Types
Supported Payment Combinations
The system can support both Credits + Stripe and Credits + Invoice payment options, though the user experience may vary depending on configuration.
Behavior Notes
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For Credits + Stripe:
Both payment types can exist under the same amenity category.
Users with credits will see their balance deducted when booking, but some messaging (e.g., “Your card will be charged”) may still appear — this is a known UI limitation.
The card on file will not be charged if sufficient credits are available.
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For Credits + Invoice:
The system supports both payment paths.
However, invoice-related messaging (e.g., “Your reservation will be added to your next invoice”) may appear even when credits are used.
Credits are deducted only after the reservation date has passed, so mid-month totals may appear incomplete.
Examples
Example #1: Credits Only
A site gives each tenant 500 credits per month to book meeting rooms and shared spaces.
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Tenant A logs in and books three reservations during December:
Room A: 200 credits
Room B: 150 credits
Room C: 150 credits
Once the third reservation is booked, Tenant A’s 500-credit balance for December is fully used.
If Tenant A tries to book another reservation that costs credits, the system will prevent the booking unless the site also supports a secondary payment option (e.g., Stripe or Invoice).
At the start of January, the tenant’s credits automatically reset to 500.
Admin View:
The admin can see all bookings and credits used for December on the Tenant details page or in the Reservation export.
The export will show each reservation’s cost in credits and confirm that the total matches the tenant’s monthly limit.
Example #2: Credits + Stripe
A building allows tenants to book Conference Room A using either Credits or Stripe.
Tenant A (with credits) books a 2-hour slot costing 5 credits. The booking confirmation message still says, “Your card will be charged,” but the card is not charged — credits are deducted after the reservation.
Tenant B (without credits) books the same room for the same duration and pays via Stripe.
The system successfully processes both transactions under the same amenity category.
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At the end of the month, the site admin runs the reservation export, showing:
Tenant A → 5 credits used
Tenant B → $75 cash payment processed via Stripe
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