What this means
This person already has a Cove account at another site, under a different role. User accounts in Cove are shared across sites, so the Add User flow can't change someone's existing role. That protects their access at their other sites.
You can fix this yourself in about a minute.
How to add the user
Find their current role in the error. The first role in the message is the one they already have. In this example, the user is already in Cove as a Tenant Admin:
- Add the user again and pick that role. In the example, you'd select Tenant Admin, even if you meant to give them a different role.
Click Confirm when the User Already Exists prompt shows up. This links their existing account to your site. It doesn't create a duplicate or change their details.