Error: Role Change not allowed in register users flow

Andrea
Andrea
  • Updated

Error: You went to add a new user, and received the error Role Change from one role to another is not allowed in register users flow. Please update the users role manually: 

Screenshot 2026-05-12 at 2.09.16 PM (2).png

 

Explanation: This user already exists in the system, possibly at another site. You will need to change the user role that you are adding, to the role the error message says, in this case, I went to add a tenant admin, but they are already in the system as a regular user, so I have to add them as a regular user. When I go to add as a regular user, I get this User Already Exists message to confirm: 

Screenshot 2026-05-07 at 1.15.30 PM (2).png

 

Resolution: Select confirm to add the user

 

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