OpenPath Property Team Guide

Cove’s integration with Openpath enables tenants, building staff, and visitors to use your building’s mobile app for secure, keyless access to designated areas. This article covers:

• Understanding the Integration
  • User Directory Syncing Setting
• Adding a User in Openpath
• Deleting a User in Openpath
• Visitor Management with Openpath
• Timed Access for Reservations
• Waivers: Openpath Setup
• Troubleshooting

Understanding the Cove <> Openpath Integration

Key Functionality:

Tenants can set up their mobile credential directly through the building app, eliminating the need to download the separate Openpath app. Mobile access is managed in the same place where tenants handle all other building-related tasks—such as reserving amenities, submitting work orders, managing visitors, and staying informed about upcoming events and updates.

What is a Mobile Credential:

A mobile credential functions similar to a key fob- secure and tied to a single device. To enable mobile access through the Cove app, users must be added to an Openpath organization using their valid email address. Once added, their mobile credential will automatically grant access to any Openpath readers where they have been assigned permissions.

Note: The user email in Openpath must match the email address that is in their Cove User Profile.

User Directory Syncing:

Cove and Openpath maintain user directories to store tenant employee information. User Directory Syncing, once enabled, will streamline user management and save the property team time. With this in place, if a user is deleted or suspended in Openpath – such as when an employee leaves or a tenant moves out – they will automatically be suspended in Cove too.

To activate this configuration, please contact your Cove customer success manager. 

Adding a User in Openpath

To register a user in Openpath, navigate to the Openpath management portal. Users must be added to Openpath in order to access entry readers through the Cove app.

When creating users in Openpath you do not need to:

• Add individual users to Cove. Users can auto-enroll into Cove and are granted access through email domains assigned to a tenant.
  • Ensure the Openpath email for the user is the same as it is in Cove.
  • Please see our guide to Add Users for more information.
• Add mobile credentials in the User Profile in Openpath.
  • Cove will automatically create the user’s mobile credentials.
• Invite users to Openpath.
  • The invite will send an invitation to download the Openpath app. Users do not need to download the Openpath app.
  • If a tenant has both your building app and the Openpath app on their phone, it will invalidate their mobile access credentials. 

Deleting a User in Openpath

To delete an individual user in Openpath:

1. Navigate to the Openpath management portal
2. Navigate to the User Management page.
3. Find the User profile.
4. Click the trash icon next to the profile.

To delete multiple users at once in Openpath:

1. Follow steps 1-2 above.
2. Check the box next to each user profile you want to remove. 
3. Click the Batch Actions dropdown and select Delete Users.

   

• Notes:
  • When a user’s profile is deleted in Openpath, they will no longer be able to access your building entries.
  • By default, when a user’s profile is deleted in Openpath, they will no longer be visible in your Openpath Control Center. Openpath stores user data in its database, allowing you to view a complete access history and track credential usage. Additionally, if a user needs to be reactivated, Openpath does not charge for previously deleted users.

When an administrator deletes a user in Openpath, the following will happen in Cove:

• If you have User Directory Syncing set up:
  • Openpath serves as the source of truth for active users.  If a user is deleted in Openpath—whether from a Building Org or a Tenant Org—, they will automatically lose entry access and be logged out of the Cove app. Users must remain active and valid in Openpath to access the Cove app.
• If you do not have the User Directory Syncing turned on:
  • The user will lose their mobile entry access, as their mobile credential is now invalid. However, they can still log in to the Cove app and use its other features.
  • You will have to go into Cove and select the user. Change their User Status to “Suspended.” This will log the user out immediately, and they will no longer be able to use the Cove app.

Visitor Management with Openpath

Through our visitor management system tenants can invite visitors to the building as approved visitors who will have temporary building access during their visit. Once registered, Visitors will receive an email with visit details and instructions, and  To learn more about registering visitors, please visit our Visitor Management article.

To configure visitor’s access with Openpath.

1. Go to the Visitor Setup page in Cove
2. Locate the Openpath Config section
3. Add the building access points all visitors will be granted access to.

The visitor will receive an email with instructions, and an Openpath access button to allow them to use on the building entries.

Notes:

• Visitors will not need to download the app.
• The guest pass includes buttons to unlock building entries to the building.
• Guest passes are temporary and access windows can be configured in the Visitor Setup page of the Visitor module.
• Property teams do not need to add or remove visitors from the Openpath Control Center – visitors are automatically synced from Cove to Openpath.

Timed Access for Reservations

Our amenity reservation system enables tenants to reserve meeting rooms, lounges, fitness center access, and more. For more information on this topic, please read our Amenity Reservations articles.

Through Openpath, we can automatically grant users access to these amenities based on their reservation.

For example, if a conference room has locked doors, they can be set to unlock automatically during a scheduled booking. This reduces the need for property teams to manually manage access and helps ensure that large events run smoothly without additional coordination.

You can enable this function by going to “Amenity Setup” in the Amenity Reservations module. Click the pencil “edit” icon next to the amenity you would like to add the Openpath timed access to. Scroll all the way to the bottom where you will find the Openpath Timed Access Setup section. Click the “Add” button under “Openpath Entry IDs.” Enter the ID associated with the amenity’s reader.

Waivers: Openpath Setup

You can set up a waiver to grant access to a user after they sign the form.

When creating or editing a waiver in the Cove platform, you will see Openpath Setup in the editing and setup form. Access groups from your Openpath Control Center will appear in the cove dropdown menu, allowing you to select the appropriate group to assign to users once they’ve signed the waiver.

Troubleshooting

Problem: 

If one of your tenants is has been set up correctly in Openpath and Cove and they scan their phone to a reader, but nothing happens:

Solution: 

Ensure their device is properly setup, including:

• Bluetooth is on.
  • Location is set to “Always On.” Note: If a user chooses “While Using App” they will need to open the building app each time to scan a reader. 

Problem: 

If a user navigates to the Access section of the app and sees "No Record Found," it means their account has not been properly set up in Openpath.

Solution:

• Ensure the user is using the same email address for both Openpath and the app.
• Update their account in Openpath Control Center to match the email address in Cove.

Problem:

If a user is unable to open a reader or believes they should have access.

Solution:

• Check the user’s entry access list on Openpath.
  • If it is incomplete, go into the access control center and edit the user’s credentials.
• Have the user recheck their app permission settings.
  • Ensure that Bluetooth is on and Location is set to Always on.
• Ask them what their exact access issues are. Then contact Openpath with the feedback.