Visitor Registration

Register a One-Time Visitor in The App

1. Click on the hamburger bars (three horizontal lines) in the top left of the home screen.
2. Click Visitors
3. Click + Add a Visitor
4. Fill out your visitor’s information.
5. Click Complete Visitor Registration

Register Visitor(s) for One, Multiple, or Consecutive Visits in the Dashboard

1. Navigate to the Visitors section of the dashboard, and click on +Add a Visitor.
2. Fill out your visitor's information. If you are registering a visitor for someone else, choose their name as the host.
3. Choose the Host Tenant. This is only applicable if you are connected to more than one tenant.

4. Choose the host floor.

   Note: If your building requires floors to be chosen when registering a visitor and if the Host Tenant has more than one floor, a floor dropdown will be available. If your building does not require floors to be chosen when registering a visitor and if the Tenant Host only has one floor, this dropdown will not appear.

   View for Tenant Admins in a tenant with one floor:

   
   

   View for Tenant Admins in a tenant with multiple floors:

   

5. Choose Single Visit, Multiple Dates, or Consecutive Dates.

• • Single visit: Choose this for a single visit. Example: one visit on January 5th at 10:00am.
    • Select a single date and estimated arrival time.
      
  • Multiple dates: Choose this for multiple (up to 10) individual visits. Example: one visit on January 5th at 10:00am, one on January 10th at 9am, and one on January 24th at 12:30pm. 
    • Choose +Add Another Date for each additional date and time 
    • Edit each date and time by clicking on the calendar icon
      
  • Consecutive dates: Choose this for consecutive visits that will occur at the same time each day. Example: a visit every day at 10:00am between January 5th and January 15th. 
    • Pro-tip: select Exclude weekends to exclude Saturdays and Sundays from the consecutive visit. 
      

4. Reason for Visit and Organization Name are both optional.
5. Select Complete Visitor Registration.

Click here to read more about bulk visitor uploads. 

Editing Visitor Directions for Your Organization

1. Navigate to the Directory section of the dashboard, then click on Tenants.

2. Click on the pen to edit the tenant visitor directions.

   

3. Scroll down to the Visitor Management Settings section and your customized guest visit email instructions.