The Cove Kiosk App, when set up in Concierge mode, provides a dedicated visitor check-in experience for your property. It can be accessed on an iPad through the Cove Kiosk app or by opening kiosk.cove.is in a web browser. In Concierge mode, visitors can use the tablet to check in when they arrive, including self check-in, and the experience can be configured to support different check-in methods based on your building’s visitor management setup. In some configurations, visitors can also select the employee they are visiting directly from the tablet.
Who can set this up: Building Managers and Building Admins (BAs) can configure Concierge Tablets from the web dashboard. However, when initially launching and pairing the physical Concierge Tablet app, you must log in using a Building Admin (BA) account.
Setting Up a Tablet in Concierge Mode
1. Download the Cove Kiosk app or open the URL in a browser
If using an iPad: Download the kiosk app
-
If using a browser on a tablet:
Open a web browser on your tablet
Navigate to this URL: https://kiosk.cove.is/
2. Log in to the Cove Kiosk Tablet App
- Open the Cove Kiosk Tablet App
- Log in using the email address of any Building Admin (BA)
- Retrieve the login code from your email and enter it when prompted
3: Select your space and choose Concierge mode:
Follow the prompts in the app to configure the tablet:
Select Tablet Type: concierge
Select Site: choose your building
4. Grant Camera Permissions
Grant permissions for the app to use your camera. This is required so that your guests can scan their personalized QR code to check in. Depending on your tablet's settings, you will either be automatically prompted to grant permission, or you will need to grant permission manually.
- To automatically grant camera permission follow the prompts from your iPad.
- To manually grant camera permission follow these steps:
- Navigate to Settings > Privacy
- Choose Camera
- Scroll to find the Cove Kiosk Tablet app
- 4. Tap to grant camera permission
5. Turn Off Auto-Lock
Turn off auto-lock so that your tablet never goes to sleep.
- Navigate to Settings > Accessibility
- Choose Display Auto-Lock
- Choose Never
6. If you are using the Kiosk in a web browser, switch the browser to full screen mode.
Set the browser to full screen or kiosk-style display mode so the Kiosk App fills the entire tablet screen and reduces visible browser controls.
- Look for a full screen icon in the browser menu.
- Open the browser’s menu and select options such as Full Screen, Hide Toolbar, or Add to Home Screen.
- On some tablets, opening the page from a home screen shortcut can create a more app-like full-screen experience.
The exact steps vary by tablet and browser.
How to Check In Using Concierge Mode
When QR codes are enabled in Visitor Setup, each visitor receives a personalized QR code with their visit invitation. This requires both Include the QR code / barcode in the Visitor Invitation and Show QR code button on Concierge Tablet to be set to Yes. When the visitor arrives, hold the QR code (on their phone or a printed copy) up to the tablet’s camera to check them in.
Successful check-in
- The Kiosk App plays a distinct success chime
- A welcome screen displays the visitor’s name, confirms that their host has been notified, and shows where to go (for example, their suite number)
- Tap Finish to return to the scanning screen
- The visitor’s status updates to Checked In in the Dashboard
Unsuccessful check-in
- The Kiosk App plays a different failure/error sound
- A red message appears on the screen explaining why the check-in failed. The message stays up for about 5 seconds.
- Example error messages: the QR code is invalid or expired
- The visitor is not checked in
- Returns to the Check in Here home screen
Because the two sounds are distinct, building staff can tell right away whether a scan worked without looking at the screen.
Note: Make sure the volume on the tablet itself is turned up and the iPad or Android tablet is not on silent so the sounds can be heard.