To help building teams stay on top of tasks, they can receive push notifications and emails triggered by actions or status changes. Property teams can customize which notifications are sent and when. Notifications are delivered via email and as push notes to the app and dashboard, and they can be managed in two ways:
- Property-wide settings for all work orders
- Individual work group settings for work orders, maintenance tasks, and inspections
Note: if a user has their notifications turned off on their device, they will not receive push notes.
In this article we will discuss:
Summary of Default Notifications Received
- New In My Work Groups Notifications: By default, when a new work order is created, everyone in the work order group assigned to the work order receives an email and push note, unless a specific assignee is selected.
- Assignee (Engineer) Notifications: By default, engineers will receive an email and push note when each of the following occurs for a work order to which they are assigned: Status updates, Assignment updates, External notes added, Internal notes added, and Materials or Labor Added
- Tenant Notifications: By default, tenants will receive an email and push note when each of the following occurs for a work order that they have submitted: Status updates, Assignment updates, and External notes added
Manage Notifications Property-Wide
Manage work order notifications at the property level for tenants and assignees.
- Navigate to the Notifications page under the Work Order Setup page.
- Manage your tenant and assignee notifications by checking and unchecking the updates for each category, including: manage default notifications when a note is added to a work order
- Click Save.
Notifications for Work Order Notes
- When adding a note to a work order, property and building teams have the option of overriding external notes and assignees. When adding a note to a work order, determine who is notified within the note form.
- Tenant Admins and Regular Users with work order access will not have the option to override default settings when they add notes to work orders.
- Assignees will get notified
- If no one is selected, no one will get notified