Manage Work Order notifications for your property. Work Order notifications will be sent via email and push note to the app and dashboard. In this article we will discuss:
- summary of notifications received
- managing notifications property-wide
- notifications for work order notes
Note: if a user has their notifications turned off on their device, they will not receive push notes.
Summary of Notifications Received
New In My Work Groups Notifications:
By default, when a new work order is created, everyone in the work order group assigned to the work order receives an email and push note, unless a specific assignee is selected.
Assignee (Engineer) Notifications:
By default, engineers will receive an email and push note when each of the following occurs for a work order to which they are assigned:
- Status updates
- Assignment updates
- External notes added
- Internal notes added
- Materials or Labor Added
Tenant Notifications:
By default, tenants will receive an email and push note when each of the following occurs for a work order that they have submitted:
- Status updates
- Assignment updates
- External notes added
Manage Notifications Property-Wide
Manage work order notifications at the property level for tenants and assignees.
Steps:
- Navigate to the Notifications page under the Work Order Setup page.
- Manage your tenant and assignee notifications by checking and unchecking the updates for each category, including:
- Manage default notifications when a note is added to a work order
- Click Save.
Notifications for Work Order Notes
- When adding a note to a work order, property and building teams have the option of overriding external notes and assignees. When adding a note to a work order, determine who is notified within the note form.
- Tenant Admins and Regular Users with work order access will not have the option to override default settings when they add notes to work orders.
- Assignees will get notified
- If no one is selected, no one will get notified